MAIDA NKONYE ASATA; DAPHINE NYANGOMA; CHINELO HARRIET OKOLO. Reducing Passenger Complaints through Targeted Inflight Coaching: A Quantitative Assessment. International Journal of Scientific Research in Civil Engineering, [S. l.], v. 7, n. 3, p. 144–162, 2023. DOI: 10.32628/IJSRCE. Disponível em: https://ijsrce.com/index.php/home/article/view/IJSRCE237317. Acesso em: 1 aug. 2025.